Privacy Policy
This Privacy Policy explains how Breaking Limits collects, uses, stores and discloses personal information, including health and other sensitive information where relevant, across our services, consulting activities, education activities, website interactions and general business operations.
This Privacy Policy reflects the Breaking Limits Privacy and Confidentiality Policy, which is the formal whole-of-business policy governing privacy, confidentiality and information handling across the business.
Who we are
Breaking Limits is a sole trader business operated by Aaron Millerand.
Breaking Limits provides services and activities through two branches:
Support & Wellness, including Social Work Therapeutic Supports, Peer Support and Training for Carers/Parents
Consulting & Education, including training, speaking, advisory work, accessibility-related engagement and other education or consulting activities
What information we may collect
Depending on how you interact with Breaking Limits, we may collect personal information such as:
name
contact details
date of birth
address
emergency contact details
referral and intake information
NDIS-related information
billing and payment information
appointment or booking information
organisation details and contact person details
event, workshop or training registration details
information about communication, access or support needs
health information and other sensitive information relevant to service delivery
notes, reports, forms and correspondence
complaint, incident or feedback information
We only collect information that is reasonably necessary for a legitimate service, business, legal, professional or administrative purpose.
How we collect information
We may collect information:
directly from you
through website forms, referral forms, intake forms or other enquiries
during phone calls, telehealth sessions, meetings, workshops or email contact
from a parent, nominee, carer, referrer or other authorised representative
from an organisation contacting us about consulting, training, speaking or education work
from other providers or professionals where you have consented, or where another lawful basis applies
through billing, payment and administrative processes
through our website and approved business systems when you submit information to us
Where practical, we will collect information directly from you.
Why we collect information
We collect and use personal information to:
respond to enquiries and referrals
assess whether a service, training, speaking engagement or consulting activity is suitable
provide and manage services and business activities
communicate with you or your authorised representative
prepare service agreements, proposals, bookings and related documents
manage appointments, workshops, events, registrations and attendance
maintain records, forms, notes and documentation
issue invoices and manage payments
respond to complaints, incidents, feedback or operational issues
meet legal, professional and regulatory obligations
maintain secure and accurate business records
support business administration, planning and quality improvement
Sensitive information and health information
Some interactions with Breaking Limits, particularly in the Support & Wellness branch, may involve the collection of sensitive information, including health information.
Where required, Breaking Limits will obtain consent before collecting, using or disclosing sensitive information, unless another lawful basis applies.
We only collect this information where it is reasonably necessary for the service or business function involved.
How we use information
We generally use your information for the purpose for which it was collected.
We may also use it for related purposes that you would reasonably expect, including service administration, documentation, invoicing, booking management, complaint handling, incident management, professional consultation or supervision, event administration and business quality improvement.
We do not use personal or sensitive information for marketing, promotion or public-facing purposes unless there is a clear lawful basis and, where required, your consent.
Disclosure of information
Breaking Limits will not disclose your personal information unless there is a lawful, authorised or reasonably necessary basis for doing so.
We may disclose information where appropriate to:
you
your authorised nominee, parent, carer or representative
plan managers or funding-related contacts
relevant service providers or professionals involved in your support
organisation representatives involved in a consulting, training or speaking engagement
insurers, legal advisers or auditors where required
complaint, safeguarding or regulatory bodies where required or authorised
emergency services or other authorities where needed to lessen or prevent a serious threat to life, health or safety
government or statutory bodies where disclosure is required or authorised by law
Where possible, we limit disclosure to the minimum necessary information.
Confidentiality
Breaking Limits treats confidentiality as a core professional and ethical obligation.
Information shared with us through services, referrals, intake, consulting activities, education activities, enquiries, registrations, communication and records is handled carefully and only accessed by people with a legitimate need to do so.
Confidentiality is not absolute. In some situations, we may need to use or disclose information without consent, including where required by law, where there is a serious safety concern, or where safeguarding or protective obligations apply.
Digital communication and Telehealth
Breaking Limits uses digital systems, email and telehealth as part of business operations and service delivery.
The Support & Wellness branch operates on a telehealth-only basis.
We take reasonable steps to protect privacy and confidentiality in telehealth, email, messaging, video calls, online forms and digital document handling. Even so, all digital communication carries some level of risk. We encourage clients, participants and contacts to use private environments and secure devices where possible.
Storage and security of information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
This includes the use of secure systems, access controls, password protection and appropriate digital and administrative safeguards.
Breaking Limits uses approved business systems for practice management, documentation, billing, accounting, communication and related operations.
Access and correction
You may request access to personal information we hold about you, and you may request correction of information that is inaccurate, incomplete, out of date or misleading.
We may need to verify your identity and authority before giving access or making a correction.
In some cases, access may be limited or refused where a lawful basis applies.
Retention of records
Breaking Limits retains records in accordance with applicable legal, professional, insurance and business requirements.
We do not destroy or remove records informally or on an ad hoc basis. When records are no longer required to be retained, we take reasonable steps to destroy or de-identify them securely.
Privacy incidents and data breaches
If a privacy incident, confidentiality breach or data security issue occurs, Breaking Limits will take reasonable steps to identify, contain, assess and respond to the matter appropriately.
Where required, we will take further steps such as remediation, review, notification or escalation.
Complaints
If you have a concern about how your personal information has been handled, you can contact Breaking Limits directly.
We will receive and assess privacy complaints respectfully and in a timely manner.
If you are not satisfied with the outcome, you may also be able to make a complaint to the Office of the Australian Information Commissioner, and where relevant, another appropriate oversight body.
Contact
If you would like to contact Breaking Limits about this Privacy Policy, request access to your information, seek a correction or make a privacy complaint, you can contact:
Breaking Limits
Email: hello@breakinglimits.com.au
Phone: 0492 974 717
Website: www.breakinglimits.com.au
Formal policy
This Privacy Policy reflects the formal Breaking Limits Privacy and Confidentiality Policy. If you would like further information about how privacy and confidentiality are governed across the business, please contact Breaking Limits.